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Remove Zeus virus Mac alert scam from Safari, Chrome and Firefox

Get rid of Zeus virus alert hoax on Mac, which is caused by malicious code hijacking Safari and other browsers in order to dupe users into wasting money.

There are several components constituting the average tech support scam. First off, threat actors need to infect a Mac computer with a malware strain that runs malicious JavaScript code in an infinite loop. This type of infection, commonly referred to as a hijacker or PUP (potentially unwanted program), forces Internet hits to a predefined web page containing an error message and generating persistent popups off and on. Secondly, the crooks have to utilize some sort of an intimidation hype in order to pressure a victim into following rogue recommendations. In the case of the ongoing Mac fraud campaign under scrutiny, this scare component is the notorious Zeus virus.

Misleading Zeus virus alert on Mac

However, the fact that the operators of this particular hoax are using said malware’s name in their illegal activity is a huge giveaway. The thing is, Zeus is Windows-only malware and has never been used in cyber-attacks against Macs. It was designed to run on the operating system that has nothing to do with Apple. Despite this, the bad guys are simply pulling off the exact same fraud on both platforms, trying to cash in on people’s lack of security awareness. Anyway, Mac users who end up catching the above-mentioned browser hijacking entity encounter a BSOD-style lock screen when surfing the web. It contains a bunch of process names and timestamps, but the main catch is a popup that says, “Don’t restart your computer. Windows detected ZEUS Virus. The infections detected indicate some recent downloads on the computer which in turn has created problems on the computer. Call technical support [phone number] and share this code [hexadecimal code] to the Agent to fix this.”

Confirm Navigation popup on Zeus virus Mac alert screen

Again, this warning message doesn’t make any sense for Mac, but the con artists don’t seem to care. Another popup titled Confirm Navigation says, “The problem is caused by an unusual activity performed on this machine,” and also instructs the victim to call rogue customer support for troubleshooting. Unfortunately, no matter which button you click on this alert – Leave Page or Stay On Page – the lock screen won’t go away, therefore users are stuck with the counterfeit Zeus virus alerts that persevere regardless.

It’s important to understand a few essential things pertaining to the hoax in question. Every single bit of information provided on this scary-looking page is a lie – there is no Zeus Trojan on board, nor is the machine going to crash unless you give the impostors a call. The only infection that’s inside the Mac is an aggressive browser plugin or extension that redirects Safari, Chrome or Firefox to the fake warning site in a recurrent manner. The idea of this whole scam boils down to persuading users into dialing the telephone number provided. A self-proclaimed “technician” on the other end will say that the only way to fix the problem and avoid critical Mac damage is to pay about $250.

To avoid the Zeus virus popup and redirect issue, be sure to steer clear of dubious torrent sites, suspicious MP3 download sites and portals that distribute free software in the form of compound application bundles. If your browser of choice is already acting up due to this infection, don’t linger with cleanup. The walkthrough below will give you clues on how to sort things out with the fake Zeus virus popups on Mac.

Zeus virus alerts manual removal for Mac

To begin with, settings for the web browser that got hit by the Zeus virus Mac malware should be restored to their default values. The overview of steps for this procedure is as follows:

1. Reset Safari

• Open the browser and go to Safari menu. Select Reset Safari in the drop-down list

• Make sure all the boxes are ticked on the interface and hit Reset

Resrt Safari

2. Reset Google Chrome

• Open Chrome and click the Customize and Control Google Chrome menu icon

• Select Options for a new window to appear

• Select Under the Hood tab, then click Reset to defaults button

Reset Chrome

3. Reset Mozilla Firefox

• Open Firefox and select HelpTroubleshooting Information

• On the page that opened, click the Reset Firefox button

Reset Firefox

 

Get rid of Zeus virus Mac using Freshmac automatic removal tool

When confronted with malicious code like the Zeus virus tech support scam on Mac, you can neutralize its toxic impact by leveraging a specially crafted system utility. The Freshmac application (read review) is a perfect match for this purpose as it delivers essential security features along with must-have modules for Mac optimization.

This tool cleans unneeded applications and persistent malware in one click. It also protects your privacy by eliminating tracking cookies, frees up disk space, and manages startup apps to decrease boot time. On top of that, it boasts 24/7 tech support. The following steps will walk you through automatic removal of the Zeus virus Mac infection.

1. Download Freshmac installer onto your machine. Double-click the Freshmac.pkg file to trigger the installer window, select the destination disk and click Continue. The system will display a dialog asking for your password to authorize the setup. Type the password and click Install Software.

Download Freshmac

2. Once the installation has been completed, Freshmac will automatically start a scan consisting of 5 steps. It scans cache, logs, unused languages, trash, and checks the Mac for privacy issues.

Freshmac scan start

3. The scan report will then display your current system health status and the number of issues detected for each of the above categories. Click the Fix Safely button to remove junk files and address privacy issues spotted during the scan.

Freshmac scan report
System Status verdict by Freshmac
Cache Cleanup section of Freshmac scan report
Privacy Cleaner

4. Check whether the Zeus virus alert problem has been fixed. If the lock screen is still there, go to the Uninstaller option on Freshmac GUI. Locate an entry that appears suspicious, select it and click Fix Safely button to force-uninstall the unwanted application.

Uninstaller pane

5. Go to Temp and Startup Apps panes on the interface and have all redundant or suspicious items eliminated as well. The Zeus virus Mac fraud shouldn’t be causing any further trouble.

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